Swick Support Team
Meet our dedicated staff of professionals.
A company is only as good as the people who work there - and some of the brightest and most talented people in the area work at Swick. We’re also your neighbors and friends - committed to providing you with only the best customer service. Our sales staff and estimators attend weekly training sessions to constantly learn about new products to stay at the forefront of innovation and design.
We’re not happy until you’re 100% satisfied!

Tom Swick
CEO/Founder- Married with 7 children and 15 grandchildren!
- Enjoys biking, walking, racquetball, spending time with his children and grandchildren
- Is a Master Plumber (35 yrs), has his Boilers and Mechanical Contractor licenses (34 yrs), founded Swick Plumbing & Heating in 1977
"Your attitude can take you where your ability can’t. Be a 'Can do. Will do. Done.' person."

Rick Gilles
Owner/Installation & Service Supervisor- Married to wife Doreen, 3 children - Jailyn, Sam, and Claire
- Hails from Lake Linden, graduated from NMU
- Loves spending time with his kids and coaching football
- Has worked in the HVAC business for +21 years

Ed Toll
Owner/Sales Supervisor- Married since 2010
- Has a dog named Mutley (Terrier) who keeps his wife and him on their toes!
- Loves spending time with his best friend (his wife), camping, fishing, and skiing
- Also enjoys movies and learning new things
"I love the look on a customer’s face when I exceed their expectations on their project and help them make their dreams come true!"

Jill
Executive Assistant/Payroll & AR- Married for 37 years
- Grew up in Cheboygan, Michigan - lived in Alaska for 20 years
- Loves cooking, scuba diving, quilting, making stained glass, and riding her Harley!
- Was a member of Exxon’s legal team for the Exxon Valdez oil spill
"Smile!"

Ed
Service Coordinator- Married for 29 years (Cathy), 2 children (Nathan and Brooke), 2 grandkids (Taylor and Caleb), 1 dog (Holli), and 1 cat Shilo)
- Enjoys their cabin on Pike Lake in Gwinn, evenings out with friends, and travel
- Board member of Marquette County Youth Football (12 years), and received certification from NMU HVAC Program with a 4.0 GPA
“Beautiful!"

Jeff
Installation Coordinator- Married with a girl, Ashlyn (4), and a boy Travis (9), and a black Lab named Chloe
- Enjoys hunting, fishing, spending time with family
- Is most proud of being dependable, a good parent, and earning his Bachelor’s degree
“I feel very grateful to work for such a proactive, family oriented, and energetic company."

Niki
Marketing & Design Director- Single with 2 dogs (Boomer & Skye), 2 Arabian horses (Kai & Tune), and 1 cat (Bunny)
- Grew up outside of Detroit, moved to U.P. in ‘92
- UofM alumni, BFA in Design
- Loves being in nature, playing with her “kids", hiking, trail riding, reading, and NOT watching TV
“Everything that happens in life is a potential lesson. The trick is learning all we can from those lessons in order to advance our personal evolution."

Julie
Inside Sales- Lifelong resident of the Upper Peninsula
- Enjoys gardening and playing with her 2 very wild, but adorable, Jack Russell Terriers
- Painted the ceiling in her basement for fun last winter!
“I have worked in retail sales nearly my whole adult life and being able to do what I like best and in the beautiful surroundings at Swick Plumbing & Heating is the icing on the cake!"

Norm
Inside Sales- Married, 3 kids, 1 cat, fish, assorted zhu zhu pets
- Born in Appleton, raised in Munising
- Graduated from NMU and couldn’t tear himself away from the area, so remained in Marquette
- Enjoys music, movies, football, roller coasters, and trips to Walt Disney World
"Do or do not; there is no try" - Master Yoda

Stacie
Service Trade Administrator- Married since February 6, 2010
- Has 1 step-daughter and 2 cats
- Enjoys spending time with family and friends, watching hockey, and horseback riding
- Graduated from NMU (Phlebotomy) and licensed in the state of Michigan - is also Regional Alumni for Kappa Beta Gamma Sorority at NMU

Regan
Customer Service Representative- Mother of 2 children, a dog, and a cat
- Enjoys hiking, walking my dog, meeting new people, and traveling as time allows
- Loves being a mom, living in the U.P., and hunting Lake Pirates (“arrrrr")
“Why stress about today? Someone is having a worse day than I am!"

Christina
Sales Lead Coordinator- Lives in Ishpeming Township
- Proud owner of her dog, Bailey
- Enjoys gardening/landscaping, spending time with family, reading novels, and playing computer games (her guilty pleasure)
“I’m proud to work for Swick because of their commitment to ongoing training classes for all of their employees. They’re invested in my growth over the long term, which allows me to work to the highest of my ability to serve our customers."

Paul
Warehouse Manager- Single
- Hails from Alpena, Michigan
- Enjoys hunting and fishing in his spare time

Katie
Receptionist/AP Clerk- Happily married since 2006
- Is an avid board gamer and movie viewer who also enjoys reading, biking, and spending time with family and friends
“I’m living the next five minutes like these are the last five minutes, ‘cuz I know the next five minutes may be all I have. After the next five minutes turns into the last five minutes, I’m taking the next five minutes and starting all over again." - Stephen Curtis Chapman

Pete
Fleet/Delivery Manager- Married to wife Marilyn
- Has 2 daughters, Carrie and Jodi, 2 sons-in-law, Jim and Jim, and 3 granddaughters, Kelsey, Erin, and Haley
- Enjoys walking, working on projects with Marilyn, traveling, and volunteering for charitable causes
- Is proud of his family and his ability to help others
“Life is way too short to carry a grudge."

Mike
Equipment Delivery/Warehouse- Married in 2010 to his beautiful wife, Sara
- Enjoys drawing, playing lots of games, some hunting and fishing in his spare time



